Return & Refund Policy

Thank you for shopping with ESENSMOD. We want you to feel confident when purchasing clothing, denim, underwear, accessories, and other fashion products from our online store.

This Return & Refund Policy explains when and how you may request a return, exchange, cancellation, or refund for an order placed through https://esensmod.com.

By placing an order with ESENSMOD, you acknowledge and agree to the terms of this Return & Refund Policy, subject to any rights and protections provided to you by applicable law.

1. Our Contact Information

ESENSMOD
Website: https://esensmod.com
Email: hello@esensmod.com
Phone: +1 870-367-1178
Business Address:
33 FENCHURCH DR
BELLA VISTA, AR 72715-6236
United States

If you have any questions regarding a return or refund, please contact us at hello@esensmod.com before sending an item back.

2. Return Period

Customers may request a return within 30 days after the date the order is delivered.

To be eligible for a standard return, the return request must be submitted within this 30-day period.

Items received after the applicable return period may not be eligible for a standard return unless otherwise required by applicable law.

Certain products may be subject to additional return restrictions where required by their nature or applicable law.

3. General Return Conditions

To qualify for a standard return, merchandise should generally meet all of the following conditions:

• The item must be unworn and unused.

• The item must be in its original condition.

• The item must not have been washed, altered, damaged, stained, or otherwise used.

• Original tags should remain attached where applicable.

• The item should be returned with its original packaging or accessories where applicable.

• The item must be suitable for resale, subject to applicable law.

Customers should take reasonable care when trying on clothing and footwear.

For underwear and other intimate apparel, returns may be restricted where necessary for hygiene, health, or safety reasons, except where applicable law provides otherwise.

4. Clothing and Fashion Items

ESENSMOD sells products including T-shirts, dresses, tops, bottoms, jeans, pants, shorts and skirts, sweaters, underwear, accessories, and other fashion items.

Customers are encouraged to carefully review the product description, size information, measurements, materials, color information, and other product details before placing an order.

For clothing products, items should be tried on carefully and should remain free from makeup, perfume, deodorant, stains, pet hair, washing, or other signs of use.

5. Underwear and Hygiene-Sensitive Products

For health and hygiene reasons, underwear and other intimate products may not be eligible for return if they have been opened, worn, washed, or otherwise used.

This restriction does not affect any mandatory consumer rights that cannot legally be excluded.

If you receive an incorrect, defective, or damaged product, please contact us so that we can review the situation and determine the appropriate solution.

6. Items That May Not Qualify for a Standard Return

Unless required by applicable law, a standard change-of-mind return may not be accepted for items that:

• Have been worn or used.

• Have been washed.

• Have been altered or repaired.

• Are stained, damaged, or contaminated.

• Are missing original tags where tags are required for resale.

• Are missing required accessories or components.

• Have been damaged because of improper care.

• Are returned after the applicable return period.

• Are hygiene-sensitive products that are not legally eligible for return after opening or use.

Nothing in this section limits rights that customers may have under applicable consumer protection laws.

7. How to Request a Return

Before returning an item, please contact:

Email: hello@esensmod.com

Please include:

• Your full name.

• Order number.

• Email address used to place the order.

• Product name.

• Reason for the return.

• Photographs or other information when relevant.

Do not send a return package before receiving return instructions when instructions are required for your particular return.

Unauthorized or incorrectly addressed returns may cause delays in processing.

8. Return Address

Unless we provide different written return instructions for a particular order, returns should be addressed to:

ESENSMOD
33 FENCHURCH DR
BELLA VISTA, AR 72715-6236
United States

Customers should retain proof of shipment and tracking information until the return has been fully processed.

9. Return Shipping Costs

For a standard return based on a customer's change of mind, preference, sizing choice, or similar reason, the customer is generally responsible for the cost of returning the product unless otherwise stated by ESENSMOD or required by applicable law.

If an item is defective, damaged in transit, incorrect, or otherwise not in conformity with the order, please contact us before returning it. We will review the situation and determine the appropriate return-shipping arrangement consistent with applicable law.

10. Exchanges

We may offer exchanges depending on product availability.

An exchange may be subject to the same eligibility requirements as a return.

Because product inventory can change, an exact replacement size, color, or style may not always be available. If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with this policy and applicable law.

11. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible at:

hello@esensmod.com

Please provide your order number and photographs showing the issue when appropriate.

We may request additional information to investigate the issue.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair where appropriate, refund, or another legally required remedy.

12. Refunds

Once an eligible returned item has been received and reviewed, we will process the applicable refund.

Approved refunds are generally issued to the original payment method used to place the order, unless otherwise agreed or required by applicable law.

The time required for the refund to appear in your account depends on your payment provider, bank, card issuer, and other financial institutions.

ESENSMOD cannot control the processing time imposed by a customer's bank or payment provider.

If you believe your refund has not been received within a reasonable period after we confirm that it has been issued, please contact us at hello@esensmod.com.

13. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if a returned item has diminished in value because of handling beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the product.

Any deduction will be handled consistently with applicable law.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

hello@esensmod.com

Cancellation requests are subject to the status of the order.

If an order has not yet been processed or shipped, we will make reasonable efforts to accommodate a cancellation request.

Once an order has been fulfilled or shipped, it may no longer be possible to cancel it. In that situation, the customer may need to follow the applicable return procedure.

Nothing in this section limits any statutory cancellation or withdrawal rights that apply to a customer.

15. Free Shipping and Refunds

ESENSMOD provides free shipping on all orders.

Free shipping means that customers are not charged a standard outbound shipping fee at checkout for eligible orders.

Where a customer voluntarily returns an item for a reason such as change of mind, sizing preference, or personal preference, the original free shipping arrangement does not necessarily create an entitlement to reimbursement of any return shipping expense incurred by the customer.

Mandatory consumer rights remain unaffected.

16. International Consumer Rights

Customers located outside the United States may have additional rights under the laws of their country or region.

Where mandatory consumer protection laws provide rights that are more favorable to the customer than this policy, those mandatory rights will apply.

For example, certain customers in the European Union and European Economic Area may have statutory withdrawal and conformity rights. Where those laws apply, ESENSMOD will comply with the applicable requirements.

17. European Union Right of Withdrawal

Where applicable European Union consumer law applies to an order, eligible consumers may have a statutory 14-day right of withdrawal for distance purchases, subject to applicable exceptions and requirements.

The withdrawal period and applicable exceptions will be determined according to the laws applicable to the specific transaction.

ESENSMOD will not use this policy to remove or restrict mandatory consumer rights.

18. Refund Processing Time

After an eligible return has been received and approved, the refund will be initiated to the original payment method.

The time required for the funds to become available depends on the payment provider or financial institution.

Customers should retain all return tracking information until the refund has been completed.

19. Changes to This Policy

ESENSMOD may update this Return & Refund Policy from time to time to reflect changes in our business, products, procedures, applicable laws, or Shopify requirements.

The version published on our website will be the current version applicable to future purchases, subject to mandatory rights applicable to existing orders.

20. Contact Us

For return, refund, exchange, or cancellation questions, please contact:

ESENSMOD
Email: hello@esensmod.com
Phone: +1 870-367-1178
Website: https://esensmod.com

Business Address:
33 FENCHURCH DR
BELLA VISTA, AR 72715-6236
United States